Safety Tips for Online Banking


By entering in our website, you can enjoy the continuous and permanent updated and technological innovations that guarantee the confidentiality of its information. In Balboa Bank & Trust we focus our efforts to combat diverse cyber threats which are in continuous expansion process, such as informatic frauds, virus, hackers, among others.

We hereby provide you with some simple and very efficient recommendations which will help you to continue to enjoy the tranquility and safety of our online services:

Avoid "phishing":

Technique which is translated in attacks that simulate to be the webpage to which you frequently access, by means of false emails sent as “spam” which use the extensions and domains similar to the ones in the website. This technique motivates the recipient of the email to enter its personal data and passwords through a link or hyperlink to a webpage, which visually seems to be that of the legitimate entity. For this reason, it is necessary that you know and are familiar with the design of the webpage for Balboa Bank & Trust; avoiding in this manner to click on hyperlinks contained in emails received which are falsely inviting to access the webpage for Balboa Bank & Trust. Remember that the safest form to access our web address is that you write the data in the browser yourself.

Balboa Bank & Trust will never send emails requesting your user "login", access passwords, card numbers or any other confidential information when you are registered in our online banking services. Balboa Bank & Trust will never request information on your accounts or access codes through emails. Only you can update your personal data or passwords in our agencies. If you suspect that you have received a false email, please contact us immediately.

  • The secret password that is used to access our access page by registered clients shall be different to the one used for your debit/credit cards. We further recommend that this password be different to the one used for your email accounts, movie reservation services or any other system which requires password management.
  • Avoid using passwords of easy identification, such as birth dates, telephones or part of your national identification card. Try to make them, within your possibilities, alphanumerical, that is, that they contain numbers as well as letters.
  • Never reveal your secret password or enter it in front of unknown persons.
  • Change your secret password often and memorize it.
  • Notify Balboa Bank & Trust immediately regarding any suspicion of fraud or theft of your accounts, cards, or access password to your webpage.

Following these recommendations will allow you to contribute to prevent the informatic crimes and to continue to enjoy the advantages of the safe online services of Balboa Bank & Trust.

The safety and integrity of the information of our clients is very important to us and it is because of that, that we maintain the highest levels of information standards safety. Balboa Bank & Trust (“BBT”) has developed a comprehensive and detailed safety infrastructure to protect against loss, wrongful use and alteration of information under our control, including an architecture of multiple layers of safety to prevent intromissions in the network, the data encryption to prevent the access to data by third parties during the transmission and an authentication application to prevent unauthorized accesses.

How do we protect your online information?


As part of its physical counterpart, a firewall protects the inside of the informatic systems of BBT, rejecting all entry that is not authorized. To go through the verification point, your browser shall know the use protocol, that is the language to be utilized, and that will allow that you obtain authorized information but only of systems designed by BBT.

Constant Surveillance

The security team of BBT, conducted by our Safety Officer in Chief, constantly supervises our security systems to verify that the accounts are healthy and safe.

Encrypted Passwords

Your password, as all information in relation to your accounts and registration, are coded with some of the safest encrypting systems, commercially available for the use over the Internet.

Microsoft Internet Explorer exhibits the icon in the right lower corner of the browser. For secure sessions, an icon with a closed lock will be shown. For unsecure pages, there will not be an icon.

Netscape Navigator exhibits an encryption icon in the lower left corner of the browser. Additionally, Netscape Communicator shows the icon in the tool bar in the navigation tools. For the secure sessions, a closed lock will be shown. For the unsecure sessions, an icon with the open lock will be shown.

If you use Netscape Communicator 4.7 or a more current version, you can click in the icon shown to determine the level of cryptography that is being used in the particular webpage.

All the browsers used by BBT (Microsoft Internet Explorer, Netscape, Safari) provide detailed information regarding the safety levels. See your browser´s help or the documentation for more information. BBT assures that all sessions via Internet are encrypted. If by any reason, your secure session ends, your Online Banking session also ends.

Termination of Timed Session

If you forget to terminate your session (log off), BBT will do it for you, terminating your banking session when you have not used it for 10 minutes.

Advances in Security Technology

The Security Technology Team of BBT is kept updated and executes the latest relevant technological advances – either if it an improved form of cryptography or a better method to supervise the unauthorized intrusion. Our Security Team constantly supervises the attempts to breach into our security system to ensure that the information in your account is safe and sound.

What can you do?

Your computer can be infected with a virus when you download Internet programs, open attached documents in your emails or share your diskettes. We encourage that you employ safe computer practices which include:

Keep the operating system in your computer duly updated

If your computer has more than five years, your operating system might not provide you the same level of safety, which is standard in the newer systems. Even if your computer system has less than three years, you shall be alert to any publication of potential safety. Frequently verify the Websites of the manufacturer to see if there are updates to the operative system that can help maintain your system safe; some provide automatic updates via email. Amongst the Web sites of the manufacturers, we can mention:


Keep your Browser updated

The browser program that you use to connect to the internet is an important part in what relates to online safety.

Protect your password

Your password, combined with your “User Name” protects your financial data against unauthorized use.

Make your online banking password different from the passwords you use for your other less critic purposes.

Memorize your password and never write it down or disclose it to anybody, including a bank’s employee.

Do not allow that others use your password. By providing your password to another person, you take full responsibility (until you notify us) of all the transactions done for said person or any other person to whom you could have provided your password.

Do not use the functions of automatic connection which save your password.

For additional safety, change your password frequently.

Remember to disconnect from the Online banking page once you have terminated your session.

Use Virus Protection Programs

There are virus protection programs commercially available to help to reduce the risk of contracting informatic virus that might compromise your security. The majority of the virus protection programs offer updates to provide updated protection free of charge.


Act with precaution when downloading programs from the internet.

When downloading programs from unknown sources you can get more than you bargained for. They sometimes carry hidden programs that might compromise the safety of your computer. Be careful of the attachments of the emails of unknown sources and do not use the same password that you use for the online banking activities in other commercial or entertainment sites.